This website (https://glassservices.co.uk) is owned and operated by Glass Services Ltd. This policy explains how we collect and use your information. In this Policy, “we”, “us” and “our” means Glass Services Ltd.
Glass Services Limited is a private limited company incorporated in England 3103924, with a registered office at The Glass Works, Wotton Road, Kingsnorth Industrial Estate, Ashford, Kent, TN23 6LN
Here at Glass Services Ltd we take your privacy seriously and will only use your personal data to manage your account.
From 25th May 2018 the new General Data Protection Regulation (GDPR) comes into force. It updates the Data Protection Act 1998 (DPA) which was developed before the development and use of social media, cloud based IT systems etc, and puts the rights of data subjects – that’s you as individuals – at the very heart of the Regulation of data.
Data protection laws state six lawful reasons why a company may collect and process your personal data:
Consent: The individual has given consent to process their personal data for a specific purpose.
Contract: The processing is necessary to fulfill a contract with the individual, or because we have asked you to take specific steps before entering into a contract. We will process your personal data to fulfill an order, deliver a service and essentially comply with our contractual obligations.
Legal compliance: The processing is necessary for us to comply with the Law. If the law or government requires us to, we may need to collect and process your data. An example might be passing on details of fraud to law enforcement.
Vital interests: The processing is necessary to protect someone’s life.
Public task: The processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in Law.
Legitimate interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. In cases, we require personal data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business. This does not impact your freedom or rights. Examples might be using your postal or email details to send direct marketing information on content, products and services that we think might interest you with the aim of raising awareness of our business with yours and you, as an employee of that business.
We process the following kinds of personal data:
Each time you visit our website we may automatically gather the following information:
We collect your Personal data when:
You book any kind of appointment with us or book to attend an event, for example a meeting to discuss an opportunity.
We want to give you the best possible service. One way to achieve that is to hold the richest picture we can of who you are by combining data. We use this to work with you and from time to time offer you products and services that we feel may be relevant to your needs.
The data privacy law allows this as part of our legitimate interest in understanding our customers and potential customer and providing the highest levels of service.
Of course, if you wish to change how we use your data, you’ll find details in the ‘Controlling your personal data’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide the experience expected.
Your personal data is used:
We from time to time use a marketing platform known as MailChimp to send out information which we think is valuable to you. You have the right to Opt-out of marketing communications at any time. We will always respect your wishes. If you wish to no longer be contacted for marketing purposes then please click here.
Cookies and tracking software are used on a temporary basis and expire when the site has been left. These are used for purposes such as website improvement. Google Analytics is also used for the same reason of website improvement and understanding how you use it. This information is not shared with anyone.
The personal information we collect and hold via Tracking software is the following: –
For further information on what cookies are then please visit http://allaboutcookies.org.
We will treat your data with the utmost care, taking all appropriate steps to protect it and aim to keep your personal information secure. In order to prevent unauthorised access or disclosure, we use appropriate technical and organisational measures to keep all personal information we collect secure.
However, transmission of information via the internet is not completely secure. While we do the best we can to ensure the security of your personal data once we receive it, we cannot guarantee the security of your personal information transmitted to our Website; any transmission is at your own risk.
When your personal information is received we use strict procedures and security features to try and prevent unauthorised access or loss. We regularly monitor our system to identify ways to further strengthen security.
When we collect information about you, it gets stored on our servers and within the cloud based platforms we use to commincate and back-up our servers. We do not use any source of automatic profiling.
We hold your personal information for as long as we need to for legitimate legal or business reasons, including to comply with any regulatory obligations. The retention periods of personal information range from 3 months to 10 years, or for the period during which you request our services.
You are free to opt out of hearing from us at any time about the following:
You have the right to ask us to stop processing your personal Information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes.
You can tell us that you do not want to receive information about related services or specific content related to web development which we provide by not ticking the relevant check boxes on the forms we use to collect your personal information. Alternatively there is an unsubscribe button on all of our marketing emails which you can use, this will remove your personal information from our email list.
You can also ask us to stop sending you marketing communications at any time by sending us a written request to our contact form here or by using any of the other methods set out in our ‘contact us’ section below.
We will never sell your personal information, and we will only share your Personal Information as described in this Policy. Furthermore, if we are processing your Personal Information on the basis of your consent, you have the right to withdraw your consent at any time.
Subject Access Request, erasure, restriction, rectification and transfer:
When exercising your rights, our response will depend on which legal grounds we are using to process the data in question, and the circumstances of the particular processing. You can find out more about your rights by viewing guidance from the Information Commissioner’s Office here.
With each request we will ask for a piece of identification such as a copy of your passport/driving license and a recent utility bill, this is to ensure we maintain our strict security protocols by issuing personal information to the correct individual. If there is any particular information in mind, please be specific so that we can respond to you as quickly as possible.
If you are unhappy with us, our service, or the way that we treat your personal information then please contact us and we will work with you to resolved your issue.
You also have the right to contact the UK data protection authority, ICO. You can contact the ICO through their website: https://ico.org.uk/global/contact-us/. You can also call the ICO helpline from the UK on 0303 123 1113 or +44 1625 545 745 if calling from outside of the UK.
If you have any questions on this Policy, or would like to exercise your rights, you can contact our Data Protection Officer in the following ways: